Nairobi's Institutional Cleaning Standard
Your Properties.
Our Liability.
SLA-backed cleaning contracts for property managers, hotel chains, and corporate facilities across Kilimani, Westlands, and beyond.
Fully Insured
Bonded Personnel
SLA Guaranteed
47 jobs completed today
Client Testimonials
Verified by
Property Managers.
These aren't homeowner reviews. These are operational assessments from facility managers who run multi-unit portfolios.
Managing 87 units across Lavington and Kileleshwa
“Spotless turned our chaotic turnover schedule into a system. Every handover arrives with a signed checklist, timestamped photos, and a damage report — the kind of audit trail our insurance provider actually respects.”
Wanjiku Muthoni
Portfolio Director, Landmark Property Group
98% audit pass rate
3 commercial towers, 22 floor plates
“We had two liability incidents with our previous provider in six months. With Spotless, we're fourteen months clean. Their bonding means any damage is covered before I even file a report.”
Omondi Otieno
Facilities Manager, Westlands Corporate Park
0 liability incidents in 14 months
Sample Service Level AgreementREV. 2026.02
1.1Response Time≤ 2 hours for priority calls
1.2Completion WindowAgreed slot ± 30 minutes
2.1Re-clean ClauseComplimentary within 24 hours
3.1Damage CoverageUp to KES 500,000 per incident
4.1Audit TrailTimestamped photo report per job
Full SLA available on request
41 Airbnb-listed units across Kilimani
“The SLA isn't a marketing document — it has teeth. Response time, completion windows, re-clean clauses. We've invoked it twice. Both times resolved in under four hours.”
Priya Nair
Head of Operations, Serene Stays Hospitality
4-hour SLA resolution guarantee
Insurance Certificate
Active
CERTIFICATE OF INSURANCE
Insured EntitySpotless Kenya Ltd.
Policy NumberKSH-••••••-2026
Coverage TypeCommercial General Liability
Coverage LimitKES ••,•••,•••
Expiry Date31 Dec ••••
Full certificate provided with signed service agreement.
Coverage Scope
Every Property Type.
One Contract Standard.
The same military-grade checklist and bonded crew, whether it's a studio apartment or a 22-floor commercial tower.
Live Operations · Saturday, 13 June 2026
Today's
Completion Log.
4
Completed
1
In Progress
3
Scheduled
Job Completion Log
Live
Property / TypeTimeStatus
Mirage Apartments, Kilimani — Unit 14B
Full Clean · Team Bravo
Westlands Corporate Park — Floor 8
Office Clean · Team Alpha
Serene Stays — Lavington Unit 3
Turnover · Team Delta
Parkside Residences, Westlands — Unit 22A
Deep Clean · Team Bravo
Kilimani Business Centre — Floor 3
Office Clean · Team Charlie
Mirage Apartments, Kilimani — Unit 7C
Turnover · Team Alpha
Greenvale Towers, Kileleshwa — Floor 12
Full Clean · Team Delta
Westlands Square — Unit 5B
Turnover · Team Bravo
SLA Performance (Feb 2026)
On-Time Completion Rate97%
Client Satisfaction Score98%
Zero-Damage Jobs (MTD)94%
SLA Response Compliance99%
340+
Properties Served
18
Crews Deployed
7
Nairobi Zones
36+
Months Operating
Partnership Enquiries
Build the Contract.
Not Just the Schedule.
We don't do one-off bookings. Every engagement starts with a service agreement — because your properties deserve a vendor, not a cleaner.
What's in the Service Agreement
✓Defined cleaning scope per property type
✓Response time SLAs with penalty clauses
✓Bonded personnel declarations
✓Insurance certificate (KES 5M coverage)
✓Audit trail and photo report protocol
✓Re-clean and damage resolution terms
✓Contract termination and notice periods